INDIECOMMERCE CUSTOMER SUPPORT

REGULAR BUSINESS HOURS

Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact staff@bookweb.org
or call (914) 406-7500

WEEKENDS, HOLIDAYS & AFTER HOURS

Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.

FOR EMERGENCY INDIECOMMERCE ISSUES

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.

INDIECOMMERCE HELP CENTER

HELP DOCUMENTS

Written steps and instructions for working with IndieCommerce 2.0 features (In progress, view what we currently have)

WEBINARS

Upcoming Webinars - Calendar and registration links

TRAINING VIDEOS

Get started with videos focused on building out your site and getting ready for launch (Coming soon)

2.0 ONBOARDING LIST

If you're interested in IndieCommerce 2.0, fill out the onboarding request and we'll reach out as slots become available.

PHONE

IndieCommerce Help Desk:
(914) 406-7500

IndieCommerce Help Desk:
staff@bookweb.org

RECENT BLOG POSTS

Post-Deployment Update
Posted on: Mon, July 27, 2026

The update scheduled for July 21, 2026 has been successfully deployed. Please refer to the release notes for detailed list of new features and resolved bugs.

Upcoming Release (July 21, 2026)- A Sneak Peak
Posted on: Mon, July 20, 2026

This release scheduled for July 21,2026 includes new features, feature updates, security updates and bug fixes.

Understanding and Addressing Advanced Bot Traffic on Your Website
Posted on: Tue, July 14, 2026

This past year and increasingly recently independent bookstores are being targeted by automated bot traffic on their sites. When this happens it causes error messages and slow loading web pages. We…

Upcoming Release - A Sneak Peak
Posted on: Thu, June 11, 2026

This release, scheduled for June 15, 2026, will include feature updates and bug fixes.

Help Center Search

INDIECOMMERCE SETUP

Find out how to get started with IndieCommerce and check out some best practices, available features, and example IndieCommerce sites.

SITE ADMINISTRATION

These documents cover general site administration and maintenance, ADA Compliance tips, sample policy templates, and more.

SITE BUILDING

Learn how to add your branding and store information to your site, or create pages, blogs, catalogs, and other content types, as well as steps on creating menus, webforms, and more.

SOCIAL MEDIA & EMAIL INTEGRATION

These documents cover how to connect your store's Google Analytics account, social media, and integrate your email marketing service for newsletter sign-ups.

E-COMMERCE ADMINISTRATION

These documents cover order management and processing, and related topics to e-commerce on your site.

LISTS AND DISPLAYS

IndieCommerce 2.0 has multiple different ways to displays books and products, such as product lists, catalogs, landing pages, and more.