INDIECOMMERCE CUSTOMER SUPPORT

REGULAR BUSINESS HOURS

Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact [email protected]
or call (914) 406-7500

WEEKENDS, HOLIDAYS & AFTER HOURS

Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.

FOR EMERGENCY INDIECOMMERCE ISSUES

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.

INDIECOMMERCE HELP CENTER

help documents
HELP DOCUMENTS
Written steps and instructions for working with IndieCommerce 2.0 features (In progress, view what we currently have)
webinar
WEBINARS
An archive of past webinars on various features of the IndieCommerce system (Coming soon)
training videos
TRAINING VIDEOS
Get started with videos focused on building out your site and getting ready for launch (Coming soon)
ONBOARDING LIST
2.0 ONBOARDING LIST
If you're interested in IndieCommerce 2.0, fill out the onboarding request and we'll reach out as slots become available.
phone
PHONE
IndieCommerce Help Desk:
(914) 406-7500

RECENT BLOG POSTS

Feature Updates

Getting ready for the next code release scheduled for Wednesday, December 04, 2024

READ MORE→
Feature Updates

Posted on : November 05, 2024 - Ready for the next code release scheduled for Monday, November 11, 2024

READ MORE→
Feature Updates

Posted on : October 22, 2024 Ready for the next code release scheduled for Monday, October 28, 2024

READ MORE→
Feature Updates

Posted on : October 04, 2024 With the holiday season fast approaching, the IndieCommerce team has been very busy addressing feedback from stores on the IC 2.0 platform and adding new features.

READ MORE→
MORE BLOG POSTS

INDIECOMMERCE HELP DOCUMENTS

Help Center Search

setup
INDIECOMMERCE SETUP
Find out how to get started with IndieCommerce and check out some best practices, available features, and example IndieCommerce sites.
site admin
SITE ADMINISTRATION
These documents cover general site administration and maintenance, ADA Compliance tips, sample policy templates, and more.
site building
SITE BUILDING
Learn how to add your branding and store information to your site, or create pages, blogs, catalogs, and other content types, as well as steps on creating menus, webforms, and more.
megaphone
SOCIAL MEDIA & EMAIL INTEGRATION
These documents cover how to connect your store's Google Analytics account, social media, and integrate your email marketing service for newsletter sign-ups.
bags
E-COMMERCE ADMINISTRATION
These documents cover order management and processing, and related topics to e-commerce on your site.
lists and displays
LISTS AND DISPLAYS
IndieCommerce 2.0 has multiple different ways to displays books and products, such as product lists, catalogs, landing pages, and more.