INDIECOMMERCE CUSTOMER SUPPORT

REGULAR BUSINESS HOURS

Monday - Friday, 8am to 8pm EST
For IndieCommerce customer support ONLY:
Please contact [email protected]
or call (914) 406-7500

WEEKENDS, HOLIDAYS & AFTER HOURS

Weekends, Holidays & After Hours
Saturdays, Sundays, holidays and after hours coverage:
We monitor for emergency issues only.

FOR EMERGENCY INDIECOMMERCE ISSUES

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions.
If your website has an emergency issue please check the IndieCommerce status page first.
If your issue has not been reported, submit a critical outage report, and staff will be alerted.

INDIECOMMERCE HELP CENTER

HELP DOCUMENTS

Written steps and instructions for working with IndieCommerce 2.0 features (In progress, view what we currently have)

WEBINARS

An archive of past webinars on various features of the IndieCommerce system (Coming soon)

TRAINING VIDEOS

Get started with videos focused on building out your site and getting ready for launch (Coming soon)

2.0 ONBOARDING LIST

If you're interested in IndieCommerce 2.0, fill out the onboarding request and we'll reach out as slots become available.

PHONE

IndieCommerce Help Desk:
(914) 406-7500

IndieCommerce Help Desk:
[email protected]

RECENT BLOG POSTS

IndieCommerce 2.0 Update For August 8, 2024

With over 200 stores live on IndieCommerce 2.0 and another 100+ stores in the migration pipeline, this update cover the latest news updates from IndieCommerce 2.0

IndieCommerce Updates for June 24, 2024

More Customer Support & Developers Join the IndieCommerce Team, Malicious Bot Activity, Recent Error Messages on IC 1.0, More Help To Expedite Your Bookstore's Migration

ABA Board Approves 1.1 Million in Funding for IndieCommerce

ABA Board approves 1.1 million in additional funding to expedite IndieCommerce migration to the new 2.0 platform

Feature Update - May 22, 2024

New features added today - Gift Wrapping, Store Gift Cards, Remainders, House Account Payment Method, Sales Tracking Report and more.

Help Center Search

INDIECOMMERCE SETUP

Find out how to get started with IndieCommerce and check out some best practices, available features, and example IndieCommerce sites.

SITE ADMINISTRATION

These documents cover general site administration and maintenance, ADA Compliance tips, sample policy templates, and more.

SITE BUILDING

Learn how to add your branding and store information to your site, or create pages, blogs, catalogs, and other content types, as well as steps on creating menus, webforms, and more.

SOCIAL MEDIA & EMAIL INTEGRATION

These documents cover how to connect your store's Google Analytics account, social media, and integrate your email marketing service for newsletter sign-ups.

E-COMMERCE ADMINISTRATION

These documents cover order management and processing, and related topics to e-commerce on your site.

LISTS AND DISPLAYS

IndieCommerce 2.0 has multiple different ways to displays books and products, such as product lists, catalogs, landing pages, and more.