Greetings,

The IndieCommerce team will be attending Winter Institute in Denver February 20 - 27. During that time there may be delays in responding to customer support tickets. If you have an urgent issue, please include the word URGENT in the subject line of your email to [email protected].

If your website experiences a critical outage please visit the IndieCommerce Status page at: https://status.indiecommerce.com/ and if your outage is not visible, please report it using the "Contact Us" button.

If you are attending Winter Institute, we look forward to seeing you there.

Kind regards,

the IndieCommerce Team

During the upcoming President's Day February 17, 2025, IndieCommerce customer support will be limited to responding to emergency issues only.

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions. If your website has an emergency issue please check the IndieCommerce status page first. If your issue has not been reported, submit a critical outage report and IndieCommerce staff will be alerted immediately.

Thank you for your time and continued support. Happy Holiday from The IndieCommerce!

The issue with the resizing of images introduced by the code update on Jan/29/2025 was resolved around 7pm Eastern on Jan/30/2025.

If you are logged in to the site as an admin and continue to see the images in a smaller size, it is because of browser cache. Please clear the browser cache and the images will appear in the correct size.

We are aware of an issue with image sizes following the code update done on Jan/29/2025. We are looking into the issue.

On Wednesday, January 29 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bug fixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed.

The Feature Update Summary provides a preview of what is coming in this release. 

During the upcoming Martin Luther King Jr. Day holiday January 20, 2025, IndieCommerce customer support will be limited to responding to emergency issues only. 

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions. If your website has an emergency issue please check the IndieCommerce status page first. If your issue has not been reported submit a critical outage report and IndieCommerce staff will be alerted immediately.

Thank you for your time & continued support and HAPPY HOLIDAYS from the IndieCommerce team!

During the upcoming holiday break from December 24th - January 2nd IndieCommerce customer support will be limited to responding to emergency issues only. 

An emergency issue means that your customers can't buy anything from your website or your staff can't process any online orders. Your website is essentially broken and cannot take orders or process any transactions. If your website has an emergency issue please check the IndieCommerce status page first. If your issue has not been reported submit a critical outage report and IndieCommerce staff will be alerted immediately.

Thank you for your time & continued support and HAPPY HOLIDAYS from the IndieCommerce team!

On Tuesday, December 10, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with a couple of urgent fixes.  Brief periods of downtime are expected on sites as the updates are performed.

This update will include the following:

Order Details Page

We heard from many stores that they need the Stock Information to be on the main order page, so we moved it back.  It will now appear below the list of products in the order. The Stock Information pane will be collapsed by default for the page to load faster and can be expanded as needed.

Bug Fix - Multiple ‘Pickup’ Shipments

This issue was reported by stores with multiple locations - orders would sometimes appear with more than one pickup location. We have addressed this issue.

Promotion & Coupon For Select Binding Type

Stores can now create Promotion with / without Coupon for Hardcovers and Paperbacks.

Order Manager Permissions

Order Managers now have permission to add any type of product to a customer order or new order. Previously they could add only Books.

On Wednesday, December 04, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bug fixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed.

This release, scheduled for Wednesday, December 04, 2024, is the last one for this year. It includes some important updates to the Admin Order Page, Order Emails, Canceling Orders, Calendar Design, LSI for Preorders etc. 

Please review the details in this Feature Update Summary.