On Wednesday, October 16, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bug fixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed.

On Monday, October 07, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bug fixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed.

Details about IndieCommerce Feature Updates are available in our latest blog entry.

On Thursday, September 26, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bug fixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed.

Details about IndieCommerce Feature Updates are available in our latest blog entry.

On Wednesday, September 11, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites. This is an update to Drupal and Drupal Commerce.  Brief periods of downtime are expected on sites as the updates are performed.

On Wednesday, August 28, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bugfixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed. 

On Tuesday, August 06, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bug fixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed.

On Wednesday, July 10, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bugfixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed. 

Details of the update will be released later on our blog.

ABA will be closed on Thursday, July 4, 2024 in observance of the Independence Day Holiday. During this time the IndieCommerce staff will monitor for urgent matters only.

Regular business hours will resume Friday, July 5th.

We have added the following article as a guide to help you report issues to us more efficiently.

WHAT IS A CRITICAL WEBSITE OUTAGE?

• Your store is experiencing a critical outage if any of the following is true:
  
  - Your website is down
  
  - Customers cannot place orders
  
  - You cannot process orders                              

  Submitting a critical outage report triggers emails, text messages and phone calls to IndieCommerce staff 24/7. As such, we try to limit usage of the system to actual outages. Please check the following before submitting a critical outage report:
  
  1. If you discover that your website is offline while using a laptop or desktop computer, use your phone to verify that there is a problem. On your phone, turn off the wifi connection and then enter the URL for your website into a browser on your phone. This will confirm that your website is offline. If your bookstore's website does not come up on your phone, then go to step #2.
  
  2. Visit the IndieCommerce status page to see if we are already aware of the issue. If there is no incident already posted for the day and time of your incident, then click on the red "Contact Us" button. Please give as much detail as possible about what you are experiencing on your website when completing the critical outage form.

  After you submit the form, you will get a confirmation email from a team member that your report has been received and we are investigating. A follow-up email will be sent when the issue has been resolved or we have an update for you.

  Please note that the critical outage form is ONLY for reporting critical outages. For submitting non critical issues, please email [email protected] . Please share this email with everyone at your store that works with your website so that they are aware of what to do in the event of a critical outage. If you have any questions please don't hesitate to email [email protected] .

  Many thanks from the IndieCommerce Team

On Thursday, June27, 2024 at 7am Eastern we will be updating all IndieCommerce 2.0 sites with new features, bugfixes, and other improvements.  Brief periods of downtime are expected on sites as the updates are performed. 

Details of the update will be released later on our blog.

ABA will be closed on Wednesday, June 19, 2024 in observance of the Juneteenth Holiday. During this time the IndieCommerce staff will monitor for urgent matters only.

Regular business hours will resume Thursday, June 20th.

We have added the following article as a guide to help you report issues to us more efficiently.

WHAT IS A CRITICAL WEBSITE OUTAGE?

• Your store is experiencing a critical outage if any of the following is true:
  
  - Your website is down
  
  - Customers cannot place orders
  
  - You cannot process orders                              

  Submitting a critical outage report triggers emails, text messages and phone calls to IndieCommerce staff 24/7. As such, we try to limit usage of the system to actual outages. Please check the following before submitting a critical outage report:
  
  1. If you discover that your website is offline while using a laptop or desktop computer, use your phone to verify that there is a problem. On your phone, turn off the wifi connection and then enter the URL for your website into a browser on your phone. This will confirm that your website is offline. If your bookstore's website does not come up on your phone, then go to step #2.
  
  2. Visit the IndieCommerce status page to see if we are already aware of the issue. If there is no incident already posted for the day and time of your incident, then click on the red "Contact Us" button. Please give as much detail as possible about what you are experiencing on your website when completing the critical outage form.

  After you submit the form, you will get a confirmation email from a team member that your report has been received and we are investigating. A follow-up email will be sent when the issue has been resolved or we have an update for you.

  Please note that the critical outage form is ONLY for reporting critical outages. For submitting non critical issues, please email [email protected] . Please share this email with everyone at your store that works with your website so that they are aware of what to do in the event of a critical outage. If you have any questions please don't hesitate to email [email protected] .

  Many thanks from the IndieCommerce Team